Workflow Accelerator
Build the resolution path once. Let every AI and human agent execute it correctly.
Design governed workflows that pull live context, guide decisions, and complete actions across enterprise systems — with policy, approvals, and audit built into the definition rather than bolted on afterwards.
Benefits
One definition, executed consistently
No duplicate automation stack
The workflow an AI agent runs is the workflow a human agent resumes. Escalation is a change of operator, not a translation.
Policy enforced at execution
Approvals, thresholds, and segregation of duties are evaluated before an option is offered, not after an action is taken.
Reviewable, versioned artifacts
Risk and security review a workflow definition instead of a prompt, and re-approve it when it changes.
Comparison
Before / with the Workflow Accelerator
Before OpenMethods
- — Procedures live in wikis, macros, and agent memory
- — AI automation rebuilds the same logic in a separate tool
- — Thresholds enforced by supervisor review after the fact
- — No reliable evidence of how a resolution was reached
With OpenMethods
- Procedures are executable, versioned workflow definitions
- AI and human agents invoke the same definition
- Thresholds and approvals evaluated inside the run
- Every run produces an audit record with the workflow version
End to end
A plan change, start to finish
- 01Intent captured; contract state and eligibility retrieved
- 02Business rules filter the plans this customer may move to
- 03Pricing impact calculated and presented for confirmation
- 04Provisioning, billing, and CRM updates committed in order
- 05Confirmation sent; run recorded with the workflow version
Technical
What a workflow contains
- Steps with declared context contracts and required assurance levels
- Decision nodes evaluated against live business rules
- Actions expressed as governed operations against connected systems
- Approval and segregation-of-duties gates
- Escalation definitions that carry operational state to a human
- Versioning, so an executed run is always traceable to its definition
Related
Workflows in practice
Who builds the workflows?
Operations and platform teams design them together; the definition is readable enough for a business owner to review and precise enough for security to approve.
Can we reuse an existing process document?
Yes — most implementations start by turning two or three documented procedures into executable workflows, which is exactly what a working session produces.
Start here
Bring us one workflow your agents cannot complete today.
In a working session, we'll map the systems, context, decisions, and actions required to turn it into a repeatable outcome.