Platform
The AI Experience Operations System
aiEOS is the operating layer that gives AI and human agents live enterprise context, governed workflows, and the system access required to complete customer work. It runs beside your stack — your CRM, CCaaS, and ERP remain the systems of record.
The operating model
Conversation surfaces → OpenMethods → systems of record → outcomes
Engagement surfaces produce intent. Systems of record hold truth. Execution — assembling context, applying rules, committing actions — belongs to neither, and that is the gap OpenMethods fills.
Conversation
Voice, chat, messaging, and AI agents produce intent and signals.
Context
OpenConnect assembles the live enterprise state each step requires.
Workflow
Governed resolution paths apply business rules and approvals.
Outcome
Actions commit to systems of record with an auditable record.
Components
Three components, one operating layer
OpenConnect
The Secure Context Gateway. Assembles live context from systems of record and connects engagement surfaces to them under scoped, short-lived credentials.
- No replication of regulated data
- Per-step data scope
- Model- and channel-neutral
Workflow Accelerator
Design a resolution path once and let every AI and human agent execute it correctly, with policy and approvals enforced at execution time.
- One definition, any agent
- Versioned and reviewable
- Approvals and segregation of duties
Enterprise Integrations
Event-driven connectivity to the CRM, CCaaS, ERP, identity, billing, and operational systems already running your business.
- Configured, not custom-built
- Survives platform upgrades
- Systems of record stay authoritative
A real scenario
A billing dispute, resolved once
A customer questions a charge. The AI agent verifies identity, OpenConnect assembles the invoice, usage, and prior adjustments, the workflow determines the permitted credit, and a human approves the exception. Every system involved is updated before the interaction closes.
- 01Identity verified to the assurance level the action requires
- 02Ledger, usage, and adjustment history assembled from the billing system
- 03Policy determines the permitted adjustment range for this segment
- 04Approval routed inside the workflow where the amount requires it
- 05Credit posted, case updated, customer notified, run recorded
Go deeper
Choose the path that matches your role
Questions
What buyers ask first
What does aiEOS mean?
aiEOS stands for AI Experience Operations System: the operating layer that gives AI and human agents live enterprise context, governed workflows, and the system access needed to complete customer work.
Does OpenMethods replace our CRM or contact center platform?
No. It is built beside the stack, not instead of it. Your CRM, CCaaS, ERP, and identity systems remain the systems of record.
Is this only for human agents?
No. AI agents and human agents run the same governed workflows, which is what makes the handoff between them continuous.
How long does an initial implementation take?
It depends on the number of systems and workflows in scope. Most programs start with two or three priority workflows and expand from there — we scope this in a working session.
Start here
Bring us one workflow your agents cannot complete today.
In a working session, we'll map the systems, context, decisions, and actions required to turn it into a repeatable outcome.